Self-Exclusion Guide for Mezzo Bet Users in Ethiopia

What Is Self-Exclusion?

Self-exclusion is a responsible gaming measure you request to block or restrict your account for a chosen period, or indefinitely, so you cannot continue betting as usual. A Mezzo Bet self-exclusion request is intended to reduce access to betting activity; the restriction’s precise scope depends on the operator’s process and applicable requirements.

It is stronger than logging out, deleting the app or taking a break without changing your account. Setting a deposit or time limit can help manage activity, but those betting account limits are not the same as a restriction that blocks normal betting access. If you want to restrict betting account access, contact Mezzo Bet and clearly request self-exclusion or an account restriction.

When Should a User Consider Self-Exclusion?

You do not need to wait until a serious problem develops to ask for a break. Consider whether any of these experiences apply to you:

• Using money intended for bills, rent, transport or food to bet.
• Trying to recover losses by placing more bets.
• Hiding betting activity from family or friends.
• Feeling stress, guilt or anger after betting.
• Trying to stop but returning to betting repeatedly.
• Borrowing money to place bets.
• Betting during work, study or time with family.
• Finding that betting no longer feels like entertainment.

These signs are reasons to consider support, not a reason to blame yourself. You may choose to take a break from betting or ask about a formal restriction.

Temporary vs Permanent Self-Exclusion

Temporary self-exclusion restricts account access for a fixed period. It may suit someone seeking a cooling-off break or a longer pause, but the available periods should be confirmed with support rather than assumed.

Permanent self-exclusion is a request to close or block betting access indefinitely or permanently, depending on Mezzo Bet policy and local compliance requirements. It may not be reversible. Any future access, if considered at all, could require a strict review. Ask questions before confirming so you understand the effect of your choice.

How to Request Self-Exclusion

1. Log in to your Mezzo Bet account if you can still access it.
2. Look in account settings, the responsible gaming area or the support section.
3. Select “Self-Exclusion” or “Account Restriction.” If neither option is visible, contact support.
4. Choose whether you are requesting a temporary or permanent restriction.
5. Submit or confirm your request, and keep any confirmation you receive.
6. Wait for Mezzo Bet to confirm the request and explain when it takes effect.
7. Do not open another account to get around a restriction.

If you cannot access your account, use the official contact channels listed on the Contact Us page. State clearly that you want to restrict or close betting access.

What Information May Be Needed?

To identify the account and understand your request, support may ask for your full name, registered phone number or email, account ID if available, date of birth, the exclusion period you are requesting and confirmation that you understand the restriction. Support may request identity confirmation to protect the account. Do not send sensitive information through an unverified channel; ask support how to provide anything they require safely.

What Happens After Self-Exclusion Is Applied?

The purpose of the restriction is to prevent betting through the account. Once it is applied, you should not be able to place bets, and deposits should be blocked. The exact account functions affected should be confirmed with support.

Promotional offers and bonus messages should stop where technically and legally possible. Active bonuses may be cancelled under the Terms and Conditions. If an eligible balance remains, withdrawal depends on account verification, payment method rules and applicable terms; it is not guaranteed to be instant or available in every circumstance.

Support may still be able to help with account closure, balance questions or document issues. The Privacy Policy explains how personal information is handled. For further Responsible Gaming information, review the available tools and guidance.

Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to reduce access, so early cancellation may not be available. If Mezzo Bet policy permits a request to end a restriction, it may require support review, identity confirmation and a cooling-off period. Do not assume that an account can be reopened on request. Ask support to explain the applicable policy before submitting your choice.

Account Access, Login and App Restrictions

While a restriction is active, normal betting features may be unavailable through website login, the mobile app, betting pages, live betting, games or keno sections. Self-exclusion should apply to betting access across the relevant services, but ask Mezzo Bet support which account functions are restricted and whether any non-betting account tasks remain available.

Do not use another account or access route to bypass the restriction. If you need help with an account matter, contact support through the official channel instead.

Other Responsible Gaming Tools

Depending on what you need, other gambling control tools may include deposit limits, loss limits, session reminders, time-outs, reality checks, marketing opt-out or full account closure. These measures differ from self-exclusion and may not prevent all betting access. Ask support which options are available and how they work. You can also read Responsible Gaming information and the Age Restriction Policy.

Legal and Regional Notes for Ethiopia

Availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. This information is not legal advice and does not confirm any licensing or approval status. For context, see Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer.

Support and Emergency Wording

If betting feels hard to control, stop using betting services and consider speaking with someone you trust or a qualified support organization. Asking for help is a practical protective step; you do not have to manage the situation alone. If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Mezzo Bet?

It is a request to block or limit betting access through your account for a selected period or indefinitely, according to the applicable process.

How do I request temporary self-exclusion?

Check your account’s responsible gaming or support area. If the option is not shown or you cannot log in, contact support through the official Contact Us page.

Can I permanently block my Mezzo Bet account?

You can ask support about permanent self-exclusion or account closure. Whether it is available, and what it means for future access, depends on policy and compliance requirements.

Can I cancel self-exclusion early?

Possibly not. Any request to end a restriction is subject to Mezzo Bet policy and may involve review, identity confirmation or a waiting period.

What happens to my balance after self-exclusion?

Ask support about any eligible remaining balance. Withdrawals depend on verification, payment rules and the applicable terms.

Will I still receive bonus offers?

Promotional messages should stop where technically and legally possible. Active bonuses may be affected under the Terms and Conditions.

Who can I contact if I need help?

Use the official support route on the Contact Us page. If you feel unable to control gambling behavior, also speak with someone you trust or a qualified support organization.